Privacy Policy
Last updated: 3 July 2026
WhizzCars ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website (whizzcars.co.uk) and book our airport transfer, chauffeur, and taxi services.
1.Information We Collect
When you make a booking or contact us, we may collect the following information:
- Contact details: name, phone number, email address
- Journey details: pickup and drop-off addresses, flight number, travel date and time
- Payment information: processed securely through our third-party payment provider — we do not store full card details on our servers
- Technical data: IP address, browser type, and device information collected automatically when you visit our website
2.How We Use Your Information
We use your information to:
- Process and confirm your bookings
- Assign a driver and monitor your flight or train for accurate pickup timing
- Communicate with you about your journey (confirmations, driver details, updates)
- Improve our website and services
- Comply with legal and regulatory obligations, including TfL licensing requirements
3.Sharing Your Information
We do not sell your personal information. We may share limited details with:
- Our licensed drivers, solely to complete your booked journey
- Payment processors, to handle transactions securely
- Regulatory authorities, where required by law
4.Data Retention
We retain booking and contact information only for as long as necessary to provide our services, meet legal and accounting obligations, and resolve any disputes. You may request deletion of your data at any time, subject to legal record-keeping requirements.
5.Cookies
Our website may use cookies to improve your browsing experience and understand how visitors use our site. You can disable cookies through your browser settings, though this may affect certain website features.
6.Your Rights
Under UK data protection law, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict how we process your data
To exercise any of these rights, contact us using the details below.
7.Data Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse.
8.Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "last updated" date.